Customer Experience (CX)

Stan Phelps - IBM Futurist, Certified Speaking Professional (CSP), TEDx Speaker and Forbes Contributor
He has spoken at over 250 events. Stan has spoken on every inhabited continent, in over a dozen countries for Fortune 100 brands such as IBM, Target, ESPN, UPS, GlaxoSmithKline and Citi. Prior to focusing on writing and speaking, Stan held leadership positions at IMG, adidas and the PGA. He also spent seven years as Chief Solutions Officer at Synergy, an award winning marketing agency. At Synergy, he helped create larger than life brand experiences for brands such as KFC, M&M’s, Walmart and Starbucks, NASCAR, Major League Soccer, and the USTA. His writing is syndicated on top sites such a s Customer Think and Business2Community, and he is a contributor to Forbes. Mr. Phelps has written seven books: Purple Goldfish, Purple Goldfish–Service Edition, Green Goldfish, Golden Goldfish, Blue Goldfish, Red Goldfish and Pink Goldfish.